Reputation.com
Review ManagementEnterprise reputation management platform for scaled review monitoring
Overview
Reputation.com operates as an enterprise-grade reputation management platform designed for organizations managing hundreds or thousands of locations. Founded in 2006, the company has evolved from basic review monitoring into a comprehensive customer experience intelligence platform that combines review management, social listening, and business listing control with advanced analytics capabilities.
The platform distinguishes itself through enterprise-specific features like franchisee portal access, corporate oversight controls, and industry-specific compliance tools. Unlike smaller review management tools that focus on individual businesses, Reputation.com handles complex organizational structures where corporate teams need visibility across locations while maintaining local management autonomy. Their client base includes major healthcare systems, automotive dealership networks, and restaurant franchises that require sophisticated workflow management.
What sets Reputation.com apart is its integration depth with existing enterprise systems. The platform connects with CRM platforms, POS systems, and marketing automation tools to correlate review sentiment with actual business performance metrics. This creates actionable intelligence beyond simple review aggregation, helping enterprise teams identify operational issues that impact customer satisfaction across their location network.
Key features
Multi-location Review Monitoring
Tracks reviews across 150+ review sites including Google, Facebook, Yelp, and industry-specific platforms. Provides real-time alerts and automated response workflows for enterprise franchises and multi-location businesses.
Social Listening and Sentiment Analysis
Monitors social media mentions across platforms with AI-powered sentiment scoring. Identifies trending topics and potential reputation threats before they escalate across brand properties.
Business Listing Management
Centralized control over business information across 100+ directories and local search platforms. Ensures NAP consistency and manages location data for enterprise chains with thousands of locations.
Competitive Intelligence Dashboard
Benchmarks reputation metrics against competitors with industry-specific reporting. Tracks market share of voice and competitive sentiment trends across review platforms.
AI-Powered Response Management
Suggests personalized review responses using natural language processing. Maintains brand voice consistency across locations while allowing local customization for franchise operations.
Customer Experience Analytics
Correlates review data with business performance metrics to identify operational insights. Provides predictive analytics on customer satisfaction trends and revenue impact.
Pricing
| Plan | Price | Includes |
|---|---|---|
| Enterprise Custom | Custom | Review monitoring, social listening, business listing management, sentiment analysis, competitive benchmarking |
FAQ
What makes Reputation.com different from other review management tools?
Reputation.com is built specifically for enterprise operations with advanced features like multi-location franchisee access controls, industry-specific benchmarking, and deep integrations with CRM and POS systems. It's designed for brands managing hundreds or thousands of locations rather than single-location businesses.
Does Reputation.com integrate with local SEO tools?
Yes, it integrates with major local SEO platforms including Google My Business API, Facebook Business Manager, and directory management tools. The platform also provides citation accuracy monitoring and automated listing updates across local search ecosystems.
How does their AI response feature work for franchise operations?
The AI maintains corporate brand guidelines while allowing location-specific customization. Franchisees can approve or modify suggested responses, and corporate teams can set approval workflows for sensitive review types or low-rated reviews.
What industries does Reputation.com serve best?
Healthcare, automotive, retail, hospitality, and franchise operations are their core markets. They offer industry-specific templates, compliance features for regulated sectors like healthcare, and specialized dashboards for franchise management structures.
How does Reputation.com compare?
Review Sentiment
312 reviews across 1 source
Bottom line
A well-regarded review management tool: Reputation.com delivers on enterprise-grade reputation management and holds a solid 4.4/5. The trade-off is custom enterprise pricing.
People love
- +Enterprise-grade reputation management with AI-powered sentiment tracking across platforms
- +Customizable dashboards provide location-level reputation insights for multi-location brands
- +Review response automation saves time while maintaining personalized customer interactions
Common complaints
- –Custom enterprise pricing — prohibitively expensive for small businesses
- –Only serves multi-location businesses — no plans for single-location operations
- –Platform complexity requires dedicated team members to manage effectively
Last updated Feb 2026