Podium
Review ManagementCustomer communication platform with review management and messaging
Overview
Podium positions itself as an all-in-one customer communication platform rather than a pure review management tool. Built by Eric Rea and Dennis Steele in 2014, the company has raised over $200 million in funding and serves more than 100,000 businesses. While review management is a core feature, Podium's strength lies in unified customer messaging across SMS, web chat, Facebook Messenger, and other channels.
The platform targets local businesses that need to manage high volumes of customer interactions while systematically generating positive reviews. Unlike specialized review management platforms like BirdEye or Reputation.com, Podium treats reviews as part of a broader customer communication strategy. This approach works well for businesses that want to consolidate multiple customer touchpoints into a single system.
Podium's review functionality automates the invitation process through SMS and email, making it easier to capture feedback from satisfied customers. The system integrates review requests into natural conversation flows, which typically generates higher response rates than standalone email campaigns.
Key features
SMS and Web Chat
Unified messaging platform that consolidates customer communications from multiple channels into a single inbox for teams.
Review Invitation Automation
Automated systems to request reviews from satisfied customers via SMS or email, with customizable timing and messaging.
Payment Collection
Integrated payment processing that allows businesses to collect payments directly through SMS conversations.
Team Inbox Management
Collaborative workspace where multiple team members can handle customer conversations with assignment and escalation features.
Video Messaging
Personalized video message capabilities for sales follow-ups, product demonstrations, and customer support.
Lead Qualification
AI-powered chatbots and qualification flows that capture and route leads based on predefined criteria and business rules.
Pricing
| Plan | Price | Includes |
|---|---|---|
| Starter | $399/mo | Basic messaging, review management, up to 1,500 contacts |
| Professional | $599/mo | Advanced automation, payment processing, up to 5,000 contacts |
| Premium | $899/mo | Full platform access, custom integrations, unlimited contacts |
| Enterprise | Custom | White-label options, dedicated support, custom workflows |
FAQ
How does Podium help with Google reviews?
Podium automates review invitations via SMS after customer interactions and provides templates to encourage positive reviews. It also helps respond to existing reviews through the unified inbox.
Can Podium integrate with existing CRM systems?
Yes, Podium offers native integrations with major CRMs including Salesforce, HubSpot, and ServiceTitan, plus API access for custom connections.
What's the difference between Podium and dedicated review management tools?
Podium is primarily a messaging platform that includes review management as one feature, while dedicated tools like BirdEye focus exclusively on reputation management with deeper review analytics.
Does Podium work for multi-location businesses?
Yes, Podium supports multi-location management with location-specific messaging, centralized oversight, and franchise-friendly features for brand consistency.
What kind of businesses benefit most from Podium?
Service-based local businesses like auto dealers, home services, healthcare practices, and retail stores that rely heavily on customer communication and reviews.
Review Sentiment
2,362 reviews across 2 sources
Bottom line
The $399/mo price tag is justified if you need text-based review requests achieve much higher. Podium's 4.5/5 rating from 2,362 users reflects genuine capability, though starting at $399/mo makes it one of the most expensive review management.
People love
- +Text-based review requests achieve much higher response rates than email-based alternatives
- +Unified inbox manages messages from Google, Facebook, website chat, and text in one place
- +Payment processing and appointment scheduling built into the communication platform
Common complaints
- –Starting at $399/mo makes it one of the most expensive review management platforms
- –Long-term contracts with limited flexibility for scaling down
- –Value-for-money rating of 4.0 on Capterra suggests pricing concerns among users
Last updated Feb 2026